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Search 30 answers from our visa experts, from photo rules to refunds. If yours isn’t here, a person will reply.
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What a good visa photo looks like
The face photo is the document we most often ask people to retake. Here is the size, and the mistakes we see every day.
The photo, by the numbers
- Passport-photo size
- 35 × 45 mmPortrait, head and top of the shoulders
- Face height
- 70–80%From chin to the top of the head (crown)
- Plain background
- WhiteNo shadows, patterns or other people
- Recent and unedited
- ColourTaken in the last 6 months, no filters
Upload it as a JPG or PNG straight from your phone. If anything is off, we ask you for a new one before we submit.
Face photo: do’s and don’ts
Most delays come from the photo.








Do
- Plain white background with no shadows or patterns
- Face centred, looking straight at the camera
- Neutral expression, eyes open, mouth closed
- Head and top of the shoulders, face filling 70–80% of the photo
- In colour, taken in the last 6 months, not edited or filtered
- Religious head covering is fine if your whole face is visible, chin to forehead
- Passport-photo size: 35 × 45 mm
Don’t
- Glasses (glare on the lenses is a common rejection) or sunglasses
- Caps, hats or headphones
- Selfies taken at arm’s length, or a tilted head
- Blurry, dark or black-and-white photos, or shadows behind you
- Beauty filters, or a photo cut from your old passport
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Try a shorter word, or ask our visa experts. We reply Mon–Fri, 9:00–18:00 UAE time.
Talk to our visa experts
If you have already applied, have your application number ready. It starts with AVD- and is in your confirmation email.
Best for quick questions and checking a photo before you apply.
Start a chatBest for detailed questions and cancellations. Please don’t email passport scans.
Write to usOffice hours: Mon–Fri, 9:00–18:00 Dubai time (UTC+4). Closed at weekends and on UAE public holidays.
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