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1. Our approach
Most of the price of a visa is spent the moment we submit your application: the government visa fee is paid to UAE immigration and our visa experts have done the work. That is why refunds depend on whether your application has been submitted yet.
2. Before we submit your application
If you cancel before we submit your application to UAE immigration, we refund what you paid, minus a $50 handling fee per application. The fee covers payment processing and the administrative work already done.
3. When refunds are not available
We cannot give a refund:
- once we have submitted your application to UAE immigration;
- if immigration refuses your application;
- if the information you gave was wrong, false or incomplete;
- if you did not send the documents we asked for in time.
If the information was wrong or documents were late, you can still cancel before we submit and get the refund in section 2.
4. How to cancel
- Email visa@applyevisadubai.ae or message us on WhatsApp as soon as possible.
- Include your application number (it starts with AVD-) and the email address you used.
- We will confirm whether your application has been submitted and, if you are due a refund, how much.
5. How refunds are paid
Approved refunds are paid back to your original payment method, in US dollars. They usually arrive within 5–10 working days, depending on your bank. Your bank may charge its own currency conversion fees, which we cannot refund.
6. Card disputes
If something is wrong, please contact us first. We can usually sort it out quickly. If a card dispute or chargeback is opened while your application is being processed, we may have to pause the application and share proof of the service with the payment provider.
7. Contact
Brillsmac Consultants and Tourism L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE. Email: visa@applyevisadubai.ae. Phone and WhatsApp: +971 58 589 8101, Mon–Fri, 9:00–18:00 UAE time.